Contact Cerax to discuss wax supply, custom blends, product documentation or technical support. Use the form below, email info@cerax.co.za or call +27 11 892 5306. Our office is at 33 Patrick Road, Jet Park, Johannesburg, South Africa.
Office hours are Monday to Friday, 8am to 5pm. The office is closed on Saturdays and Sundays. For a visit or collection, contact Cerax first to confirm the arrangements rather than relying on the map alone.
Include an existing Cerax grade reference if you have one. If you are exploring the range for the first time, describe the application and the performance requirement in plain language. This helps distinguish a request for an existing material from a new formulation discussion.
The wax catalogue explains the main product families. Our specialised wax products page provides an application-led starting point. You do not need to choose a grade before contacting the team.
Give your company name, country, expected volume and preferred product form where known. If there is a relevant deadline, mention it as a requirement to be discussed, not as an assumed delivery date. Packaging, availability and commercial arrangements need confirmation for the actual enquiry.
For a repeat enquiry, include the product name and the relevant quotation or order reference. Avoid sending payment details through the website message field. The team can direct any account-related discussion through the appropriate channel.
If you need a technical data sheet or safety data sheet, state the exact grade and which document you require. A family name such as paraffin or natural wax may cover several materials, so a product reference makes the request more precise.
If the grade is not yet known, contact Cerax with the intended application and ask which product information is appropriate. Technical documents should be checked against the material being considered; a general website description does not replace grade-specific information.
Use the custom blends guide to prepare a brief covering your performance needs and any material constraints. Share a short overview in the form, then ask the team which additional information is needed.
Do not place confidential formulations or sensitive project files into a general contact message. Ask how to share them appropriately before sending detailed documents. A clear initial brief can still explain the purpose of the project without disclosing confidential information.
Check your email address and telephone number before submitting the form. Include your company and country so your enquiry has the necessary context. Keep the message focused on the question you need answered and identify any preferred follow-up channel.
If you are following up on an earlier discussion, include the contact person and product reference where available. This helps keep the technical and commercial details of the enquiry together rather than starting a disconnected request.
You can also find public company updates on Cerax on LinkedIn. For product, documentation and supply enquiries, contact Cerax directly using the form, email or telephone details on this page.
Before sending personal information, review the Cerax privacy policy. Use the message field for your enquiry and the contact details needed for a reply; avoid including identity documents, passwords or other information that is not needed to discuss your request.